Privacy Policy

Mumbai Moments (MM) knows that you care how information about you is used and shared. We appreciate your trust in us to handle your personal information with care and caution. This document describes the privacy policy of Mumbai Moments. By booking with MM, you accept and consent to the practices and details outlined in this policy. 

MM may collect, use or disclose your personal information such as name, age, address, phone number, email address, emergency contact information, travel medical information (when required), insurance details, nationality, residency, dietary restrictions, travel, and accommodation preferences, comments and trip evaluations, tour information, and payment-related information to offer or book travel services on your behalf. Providing us with this personal information allows us to provide you with info for your particular trip, book accommodations, process payments, and provide relevant travel services.

If you book a trip, we may rely on local service providers. Please be aware that we may be required to provide certain personal information to service providers to implement your travel experience. When you book travel services with us, you consent to the collection, use, and disclosure of your personal information by MM and the corresponding collection and use by relevant travel partners or suppliers, to administer and deliver the travel services requested. 

We may also require the use of your personal information for the following: 

  • Allowing us to understand your needs as a customer and determine suitability for our products and services
  • Informing you about our products and services that may be of interest to you (provided that we have valid consent from you if required)
  • Providing on-going service and support, including resolving any issues with tours, products, and services supplied by MM
  • Ensuring the safety and security of our travelers and staff
  • Carrying out internal accounting, reporting, and administrative tasks related to our business and operations
  • Complying with laws, regulations, and immigration requirements.

How do we ensure your personal information is protected?

We have implemented measures designed to help protect personal information in our custody and control. We prioritize maintaining administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and disclosure of personal information in our custody and control. 

However, the collection or communication of information over the Internet or other publicly accessible communications networks cannot be guaranteed to be 100% secure; thus, we cannot ensure or warrant the protection of any such information.  

Can I get access to my information? If so, how do I access my personal information?

You have the right to access, update, and correct inaccuracies in your personal information in our custody and control, subject to certain exceptions prescribed by law. 

You may request access, update, and correct inaccuracies in your personal information we have in our custody or control by emailing or writing to us at the contact information set out below. We may request specific personal data to verify the individual's identity seeking access to their information records.

In addition to your right to access, update, and correct information we hold about you, if you are resident in the UK, European Union, or European Economic Area, then you have the following additional rights:

  • To be told how long your personal information will be retained by us or the basis on which we make decisions about how long we keep your related data;
  • To require that your personal information is deleted by us, subject to any necessary legal requirements we may have to retain the information;
  • To object or restrict to our processing of your data (but we may be unable to provide certain services to you without processing this information);
  • To receive a copy of any personal information we hold about you in a portable format;
  • To complain to a relevant supervising authority (for example, the Information Commissioner's Office in the UK).

What is your website cookie policy?

Our website uses a technology called a "cookie," which is a small element of data that our website can send to your browser to be stored on your computer so that we can recognize your computer when you return. Cookies may provide us with information that we shall use to personalize our website per your interests. Note that most website browsers allow you to modify your settings, letting you know when you receive a cookie and allowing you to reject cookies.

Third-Party CookiesThird-party vendors show MM ads across the Internet. These third-party vendors use cookies to serve ads based on a user's prior visits to our website. 

We may also use a third party to help us gather and analyze information about the areas you visit on the website, evaluate and improve user experience, and evaluate some precise information concerning your visit to our website. 

Will you notify us when changes are made to your Privacy Policy?

It may be necessary for MM to amend this Privacy Policy. If we change the Privacy Policy outlined above, we will place the revised version on our website. Please refer to this Privacy Policy for the latest information about our personal information and data protection practices.